Technicians-first AI-powered ticketing platform for Controls Contractors and BMS Integrators

Resolve service tickets 4× faster
Reduce technician onboarding time by up to 70%
Cut support costs by half with automated ticket flow

BOOK A DEMO

Hands free

Intuitive AI

Reporting and summarization of calls

Smart ticketing system

Pulls up drawings

See PersoniWay in Action

Learn how our AI-driven system simplifies field operations for independent controls contractors and BMS teams.

Optimized Field Operations with Embedded AI

For Engineers

For Technicians

We’ve reengineered critical service workflows by integrating AI into ticket processing, on-site diagnostics, real-time collaboration, and data-driven decision-making.

Instant Access to Technical Knowledge — Right When It's Needed

USE CASES

Drawings
Specification
General advices

Resolve issues faster x10

Effective escallation & workflow

AI-Driven Ticketing That Solves 95% of Issues Without Engineering Escalation

Resolve issues faster with instant answers

Mobile-friendly assistant

From wiring diagrams to protocol rules

Why Personiway

Hands-free access to critical data

Voice-Activated AI

Instant access to drawings & documentation

Visual Support

Assists with initial to mid-level diagnostics

AI Troubleshooting

Records & shares info with support engineers

Automated Data Transfer

Weekly insights on issues & performance

Analytics & Reporting

Helps technicians improve skills over time

Knowledge Expansion

Seamless workflow with ticketing systems

Service Ticket Integration

of work x10

Increase the quality

Alex Morgan

ThermoBuild Solutions

This platform has completely transformed the way we handle HVAC-related issues on our sites. The intuitive ticketing system helps us stay organized, prioritize urgent tasks, and ensure nothing slips through the cracks.