Technicians first AI-driven ticketing platform for On-Site HVAC Teams
AI-powered ticketing and dispatching system for FieldOps, HVAC, and BMS companies
Resolve service tickets 4× faster
Reduce technician onboarding time by up to 70%
Cut support costs by half with automated ticket flow
Reduce technician onboarding time by up to 70%
Cut support costs by half with automated ticket flow
Hands free
Intuitive AI
Reporting and summarization of calls
Smart ticketing system
Pulls up drawings
See PersoniWay in Action
Learn how our AI-driven system simplifies field operations for HVAC and BMS teams.
Optimized Field Operations with Embedded AI
For Engineers
For Technicians
We’ve reengineered critical service workflows by integrating AI into ticket processing, on-site diagnostics, real-time collaboration, and data-driven decision-making.
Instant Access to Technical Knowledge — Right When It's Needed
USE CASES
Drawings
Specification
General advices
Specification
General advices
Resolve issues faster x10
Effective escallation & workflow
AI-Driven Ticketing That Solves 95% of Issues Without Engineering Escalation
Resolve issues faster with instant answers
Mobile-friendly assistant
From wiring diagrams to protocol rules
Mobile-friendly assistant
From wiring diagrams to protocol rules
Why Personiway
Hands-free access to critical data
Voice-Activated AI
Instant access to drawings & documentation
Visual Support
Assists with initial to mid-level diagnostics
AI Troubleshooting
Records & shares info with support engineers
Automated Data Transfer
Weekly insights on issues & performance
Analytics & Reporting
Helps technicians improve skills over time
Knowledge Expansion
Seamless workflow with ticketing systems
Service Ticket Integration
Specification TECH support
of work x10
Increase the quality
This platform has completely transformed the way we handle HVAC-related issues on our sites. The intuitive ticketing system helps us stay organized, prioritize urgent tasks, and ensure nothing slips through the cracks.
What I love most is the ability to see detailed stats on issue types over time. It helps our team identify recurring problems and optimize maintenance schedules. It's not just a tool — it's a strategic advantage.
The system is so intuitive, even for those of us constantly moving between job sites. I can easily track and update tasks in real time, which means less back-and-forth with dispatch and faster resolution for our clients.
Since we started using this system, our average response time has dropped by 30%. Everything’s in one place — requests, progress, comments — making collaboration across the team seamless, even when we’re spread out.
Having a real-time dashboard showing active issues, resolved tickets, and breakdowns by category makes it much easier to manage field operations and report to management. It saves us hours every week.
Before this, managing tickets meant messy spreadsheets and disorganized chat threads. Now, everything is structured and tracked. The clarity and accountability it brings to our team have been a game-changer.
The mobile experience is fantastic. I can create, update, and close tickets directly from the job site without having to return to the office. It fits perfectly into how we actually work in the field.
Data encryption at transfer.
Cloud hosting in Europe with Azure and AWS.
The integrated data doesn't go to 3rd parties e.g. OpenAI.
Hosted by Innential
GDPR Compliance
System designed with GDPR compliance in mind.
Highest data security compliance standards.
Per project GDPR audit (adapting to customer requirements).
We care about your data privacy
Integrated Equipment Specifications
YOUR WAY TO FUTURE
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